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Shipping, Exchanges, Terms and Conditions

Returns and Exchanges

We are happy to exchange any items within 15 days of purchase. Please notify us by phone or e-mail within 24 hours if there is a problem. Sorry, no refunds. All returns and exchanges must be accompanied by this bill. Any exchange includes the price of the merchandise only and does not include shipping or insurance. If you need to ship an item back to us, please pack it up as carefully as it was packed when you received it, and if it was insured by us for its trip out to you, you will need to insure it as it comes back to us. When it comes back to us in perfect shape we will be glad to credit you the value of the merchandise against any exchange you choose to make. If you have any questions at all about this please give us a call at 828-257-2626.

Shipping

We generally ship items within 48 hours of receiving the order. We ship using USPS or UPS. The shipping calculator on the website accurately calculates freight to your destination for items weighing up to 150 lbs. We add a nominal $5.00 packing fee if necessary which includes packing and insurance for any item up to 150 lbs anywhere in the continental United States. All items on this site that weigh more than 150 lbs will be charged a freight fee which will be determined at the time of sale and will be added to the total cost.

Large Items

For our extremely large items (items over 150 pounds) we will ship using a common carrier shipper in the continental USA with the customer being responsible for all freight charges.  International Orders will be contacted and billed for freight and any landing taxes and duties that may be incurred in the shipping cost.

Insurance

We feel strongly that every shipment needs to be insured. We will insure your shipment for the full invoiced value of the merchandise, no exceptions. As the consignee, it is your responsibility to check the condition of your shipment as soon as you receive it. You need to open and inspect the contents of your box while the carrier is still present. Most insurance claims will not be honored if you take your box home unopened and try to report damage at a later date. Points of Light will not be a party to any claim if you do not carefully open and inspect your package with the freight carrier also present to verify condition of the merchandise.

International Shipments

If you need an item shipped to a destination outside the continental United States, please call or e-mail us and we will get you our best and most reasonable shipping and insurance quote. We report full invoiced value on all customs forms, no exceptions. We are perfectly willing to work with you on shipping and insurance charges to get you your rocks as reasonably as possible. Duties and Taxes are the responsibility of the customer and we will collect those on behalf of the shipping company. Please feel free to contact us with any further shipping questions.

 

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