RETURN POLICY
Returns and Exchanges
We are happy to exchange any items within 15 days of purchase. Please notify us by phone or e-mail within 24 hours if there is a problem. Sorry, no refunds. All returns and exchanges must be accompanied by this bill. No returns and exchanges on discounted merchandise. Any exchange includes the price of the merchandise only, and does not include shipping or insurance. If you need to ship an item back to us, please pack it up as carefully as it was packed when you received it, and if it was insured by us for its trip out to you, you will need to insure it as it comes back to us. When it comes back to us in perfect shape we will be glad to credit you the value of the merchandise against any exchange you chose to make. If you have any questions at all about this, please give us a call.
Freight
The freight calculator on the website accurately calculates freight to your destination for items weighing up to 150 lbs. We add a nominal $5.00 packing fee which includes packing and insurance for any item up to 150 lbs anywhere in the continental United States. All items on this site that weigh more than 150 lbs will be charged a freight fee which will be determined at the time of sale and will be added to the total cost.
Insurance
We feel strongly that every shipment that goes out of here needs to be insured. We will insure your shipment for the full invoiced value of the merchandise, no exceptions. As the consignee, it is your responsibility to check the condition of your shipment as soon as you receive it. You need to open and inspect the contents of your box while the carrier is still present. Most insurance claims will not be honored if you take your box home unopened and try to report damage at a later date. Points of Light will not be a party to any claim if you do not carefully open and inspect your package with the freight carrier also present to verify condition of the merchandise.
International Shipments
If you need an item shipped to a destination outside the continental
United States, please call or e-mail us and we will get you our best
and most reasonable shipping and insurance quote. We report full
invoiced value on all customs forms, no exceptions. We are perfectly
willing to work with you on shipping and insurance charges to get you
your rocks as reasonably as possible..
